A sample report to take away.

WhatsApp messages (35 reminders and notices at the utility rate, 27 replies at the service rate, with GST) at the 2026-11-11 price list, before the month's free replies; no AI model was used.

• Completed means the calendar's own record shows the booking and the deposit was recorded first, and nothing about it is still open. A booking cancelled afterwards counts as completed once its refund is settled.
• Abandoned means the conversation stopped before the calendar confirmed a booking: nobody paid, the hold ran out, or the customer dropped it.
• Unresolved means something is still open or not confirmed: a step a service never confirmed, a refund waiting for you or owed by you, or a payment the customer says they made that you have not marked.
• A customer who stops replying never closes an unresolved item.

With UPI nothing confirms a payment automatically, so these are the owner’s words, and the paper says so.